Maison du Tourisme du Pays de Bastogne

Car park

• There are three disabled parking spaces right in front of the entrance. They are clearly marked, sufficiently large and level.

Access road from the car park

• All passageways are wide enough.

• There are no steps to negotiate.

• The floor is hard, even and free of obstacles.

Entrance

• The building and entrance are easily identifiable.

• The main entrance is accessible ; there are no steps.

• The entrance device is easy to use.

• The doors are at least 85 cm wide. They can be easily passed through independently.

• Staff can see people arriving and can offer assistance.

Reception

• There is an easy-to-use mobile payment device.

• There is sufficient free space in front of the counter. The counter is at a suitable height.

Horizontal movement

• The floor is hard, even and free of obstacles.

• All passageways are wide enough.

Vertical movement

• The lift provides access to the disabled toilet in the basement and to a temporary exhibition room on the first floor. It can be used independently.

• Lift cabin dimensions: 108 cm x 140 cm.

Adapted toilet

• An adapted toilet is available, clearly signposted and easy to use.

• There is an accessible washbasin in the adapted toilet.

• The door is at least 85 cm wide.

Car park

• There are three disabled parking spaces right in front of the entrance. They are clearly marked, sufficiently large and level.

Access road from the car park

• There are seats along the route.

• All passageways are wide enough.

• There are no steps to negotiate.

• The floor is hard, even and free of obstacles.

Entrance

• The building and entrance are easily identifiable.

• The main entrance is accessible ; there are no steps.

• The doors are at least 85 cm wide. They can be easily passed through independently.

• Staff can see people arriving and can offer assistance.

Reception

• Seats are available near the reception desk.

Horizontal movement

• Circulation is easy throughout.

• The floor is even.

• All passageways are wide enough.

• There are seats along the route.

Vertical movement

• The lift, with handrails, provides access to the disabled toilet in the basement and to a temporary exhibition room on the first floor.

• The door is at least 85 cm wide.

Adapted toilet

• There is a toilet with grab bars, which is easy to find and use.

• There is a washbasin in the adapted toilet.

• The doorways are at least 85 cm wide. They can be easily accessed independently.

Vertical movement

• There is a handrail on one side of the stairs.

Car park

• There are three disabled parking spaces right in front of the entrance.

Access road from the car park

• There are no obstacles to access.

Guide dogs

• Assistance dogs are accepted at no extra charge.

Entrance

• The entrance is easy to identify and is located in the logical continuation of the route.

• An adapted information table (town map) is located outside, with relief, Braille and a QR code.

• Staff can see people arriving and can offer assistance.

Reception

• The reception is opposite the entrance and is located in the logical continuation of the route.

• The reception area is quiet and not glass-fronted.

Horizontal movement

• The site is structured in a simple and intuitive way.

• There are no obstacles to movement.

Vertical movement

• The lift provides access to the disabled toilet in the basement and to a temporary exhibition room on the first floor.

• The stairs have handrails and are secured by warning tiles.

Car park

• There are three disabled parking spaces right in front of the entrance.

Access road from the car park

• Natural or artificial guide lines facilitate movement.

• There is contrast.

Entrance

• The entrance is easily identifiable ; it is located in the logical continuation of the route.

• The access device is easy to use.

• An adapted information table (town map) is located outside : with relief, Braille and contrast + QR code.

• Staff can see people arriving and can offer assistance.

Reception

• The reception is located opposite the entrance ; it is in the logical continuation of the route.

• The reception is in a quiet environment.

• A member of staff is on hand to welcome and assist people with specific needs.

Horizontal movement

• Circulation is unobstructed.

• Glass walls and doors are secured by contrasting visual markings.

• Furniture contrasts with its surroundings.

• The contrast between the floor and walls facilitates circulation.

Vertical movement

• The lift provides access to the disabled toilet in the basement and to a temporary exhibition room on the first floor. It can be used independently or staff are available to assist.

• There is sufficient and continuous lighting on the stairs.

• The steps are contrasting.

• The stairs are equipped with a safety handrail.

Car park

• Parking is free.

Entrance

• The building and entrance are easy to find.

• The entrance is easy to find and use.

• Opening hours are displayed near the door.

• There is an information desk outside with a map of the town and a complete route marked with numbers.

• Staff can see people arriving and can offer assistance.

Reception

• The reception is easy to find and close to the entrance. It is open, well lit and allows lip reading.

• The establishment can be contacted by email.

• There is a presentation video in sign language.

• Audio information is accompanied by visual aids.

• There is a leaflet in FALC (simplified French).

Wi-Fi

• It is possible to connect to mobile networks, 4G or 5G.

• Wi-Fi is available.

Horizontal movement

• The site is easy to understand.

Vertical movement

• The lift provides access to the disabled toilet in the basement and to a temporary exhibition room on the first floor.

• There is a visual display of the floors in the lift.

Lighting

• The lighting is sufficient and allows for lip reading.

Toilets

• The toilets are easy to find.

• It is possible to see if a toilet is occupied or free.

Car park

• Parking is free.

Entrance

• The building and entrance are easy to find.

• The entrance is easy to find and use.

• Opening hours are displayed near the door.

• There is a leaflet in FALC.

• An adapted information table (town map) is located outside : with numbers, the entire route is shown on a map.

• Staff can see people arriving and can offer assistance.

Reception

• The reception is easy to find and close to the entrance. It is quiet, open, well lit and allows for lip reading.

• There is an induction loop at the reception.

• The establishment can be contacted by email.

• Audio information is accompanied by visual displays.

Horizontal movement

• The layout is easy to understand.

Vertical movement

• The lift provides access to the disabled toilet in the basement and to a temporary exhibition room on the first floor.

• There is a visual display of the floors in the lift.

Lighting

• The lighting is sufficient and allows lip reading.

Toilets

• It is possible to see whether a toilet is occupied or free.

Entrance

• The entrance is easy to find.

• The entrance is easy to find and use.

• Opening hours are displayed near the door.

• There is a suitable information table (town map) outside : with numbers, the entire route is shown on a map, with relief and colours.

• Staff can see people arriving and offer assistance.

Reception

• The reception is easy to find and close to the entrance, and is located in a quiet environment.

• It is possible to pay in cash (coins and notes).

• There is a leaflet in FALC.

Horizontal movement

• The venue is quiet and well lit.

Vertical movement

• The lift provides access to the disabled toilet in the basement and to a temporary exhibition room on the first floor. It is easy to use and staff are available to help.

• There is an audio and visual announcement in the lift.

• The lighting is adequate and continuous on the stairs.

• The steps are contrasting in colour.

• The stairs are equipped with a safety handrail.

Toilets

• The toilets are easy to find.