Office du Tourisme de Tournai

Car park

• There are two disabled parking spaces on Place Saint-Pierre (the nearest pay-and-display car park to the Tourist Office).

• The parking spaces are sufficiently large and level.

• Drop-off is permitted in front of the entrance.

Access road from the car park

• Most of the passageways are quite wide.

• There are no steps to negotiate.

• The ground is hard, even and free of obstacles.

Entrance

• The building and entrance are easily identifiable.

• The main entrance is accessible ; there are no steps.

• The door opens automatically.

• There is a doorbell at the entrance to request assistance. It is easy to use.

• The doors are at least 85 cm wide. They can be passed independently.

• All ramps are easy to use.

Reception

• There is sufficient space in front of the counter. The counter is at a suitable height.

• A member of staff is available to welcome and assist people with specific needs.

Horizontal movement

• The floor is hard, even and free of obstacles.

• The corridors and paths are sufficiently wide.

• All passageways are wide enough.

• The width of doorways is at least 85 cm.

• The lighting is adequate.

• The layout of the premises is simple and makes it easy to find your way around.

Vertical movement

• A lift large enough to accommodate all floors open to the public is available. However, access to the floors is restricted to staff; visitors may, however, use the lift to visit the medieval cellar (which hosts temporary exhibitions).

Adapted toilet

• An adapted toilet is available, clearly signposted and easy to use.

• There is an accessible washbasin in the adapted toilet.

• The doorways are at least 85 cm wide.

Exhibition

• All exhibition content is accessible and visible.

Theatre/cinema

• The theatre has reserved seats offering good viewing comfort.

Reception

• The payment system cannot be operated by visitors, but staff are available to assist.

Vertical movement

• The lift call button is located 19 cm from an internal corner. However, the lift provides access to the temporary exhibition, which was not included in the audit.

Exhibition

• In the auditorium, transfer to a wheelchair is not possible, but the accompanying person can remain close by.

Car park

• There are two disabled parking spaces on Place Saint-Pierre (the nearest paid car park to the Tourist Office).

• You can drop off passengers at the entrance.

Access road from the car park

• There are no steps to negotiate.

• The ground is hard and even.

Entrance

• The building and entrance are easily identifiable.

• The main entrance is accessible ; there are no steps.

• There is a doorbell at the entrance to request assistance.

• The door opens automatically.

• The doorways are at least 85 cm wide.

Reception

• Seating is available near the reception desk.

• A member of staff is available to welcome and assist people with specific needs.

Horizontal movement

• There are no steps to negotiate.

• Circulation is easy throughout.

• The floor is hard, even and free of obstacles.

• The corridors and paths are sufficiently wide.

• All passageways are wide enough.

• The doorways are at least 85 cm wide.

• The lighting is adequate.

• The layout of the premises is simple, making it easy to find your way around.

Vertical movement

• A lift fitted with handrails serves all floors open to the public. However, access to the floors is restricted to staff; visitors may, however, use the lift to visit the medieval cellar (which hosts temporary exhibitions).

• The stairs are equipped with handrails on both sides.

Adapted toilet

• There is a toilet with handrails that is easy to find and use.

• There is a washbasin in the accessible toilet.

• The doorways are at least 85 cm wide.

Exhibition

• All exhibition content is accessible.

Access road from the car park

• Guide lines facilitate movement, which is barrier-free.

Guide dogs

• Assistance dogs are accepted.

Entrance

• The entrance is easily identifiable ; it is located in the logical continuation of the route.

• There is a bell at the entrance to request assistance.

• The door opens automatically. It can be crossed independently.

• Staff can see people arriving and can offer assistance.

Reception

• The reception area is located in the logical continuation of the route. It is quiet and not enclosed by glass.

• Raised guide lines facilitate movement to the reception area. The Fil d'Or guide line is unique in that it also guides visitors to tourist attractions in the city of Tournai.

• A member of staff is on hand to welcome and assist people with specific needs.

Horizontal movement

• Guide lines facilitate circulation, which is barrier-free.

• The layout is simple and intuitive.

• The doors are easily accessible independently.

Vertical movement

• There is a lift serving all floors open to the public. However, access to the floors is restricted to staff; visitors may, however, use the lift to visit the medieval cellar (which hosts temporary exhibitions).

• The stairs have at least one handrail.

• The stairs are secured by warning tiles.

Exhibition

• Adapted guided tours are available upon reservation.

• The film recounting the history of Tournai has been adapted : there is no audio description as such, but two associations have approved the content described by a narrator.

Theatre/cinema

• Staff are available to help people find their seats in the auditorium.

Access road from the car park

• The pedestrian crossings are not secured by tactile paving.

Access road from the car park

• Natural or artificial guide lines facilitate movement.

Entrance

• The entrance is easily identifiable ; it is located in the logical continuation of the route.

• There is a bell at the entrance to request assistance.

• The door opens automatically. The door contrasts with its surroundings.

• Staff can see people arriving and can offer assistance.

Reception

• Raised guide lines facilitate movement to the reception area. The Fil d'Or (Golden Thread) is an original guide line as it also guides visitors to tourist attractions in the city of Tournai.

• The reception area is located in the logical continuation of the route and is in a quiet environment.

• A member of staff is available to welcome and assist people with specific needs.

Horizontal movement

• Circulation is unobstructed.

• Glass walls and doors are secured by contrasting visual markings.

• The contrast between the floor and walls facilitates circulation.

• Lighting is sufficient and continuous.

• The layout of the premises is simple, making it easy to find your way around.

Vertical movement

• A self-service lift serves all floors. However, access to the floors is restricted to staff; visitors may, however, use the lift to visit the medieval cellar (which hosts temporary exhibitions).

• The stairs are equipped with at least one safety handrail.

Exhibition

• The film recounting the history of Tournai is suitable : there is no audio description as such, but two associations have approved the content described by a narrator.

Theatre/cinema

• Staff are available to help people find their seats in the auditorium.

Access road from the car park

• The pedestrian crossings are not secured by tactile paving.

Entrance

• The building and entrance are easy to find.

• There is a doorbell near the door.

• The doors are easy to open independently.

• Staff can see people arriving and can offer assistance.

Reception

• The reception is easy to find and close to the entrance.

• The reception is open, well lit and allows lip reading.

• The establishment can be contacted by email.

• The staff have been trained in welcoming deaf people.

• There is a video presentation in sign language.

• Prices are displayed at reception.

Wi-Fi

• It is possible to connect to mobile networks, 4G or 5G.

• Wi-Fi is available on request.

Horizontal movement

• The layout of the premises is simple, making it easy to find your way around.

• The doors are easy to open independently.

Vertical movement

• There is a visual display of the floors in the lift.

• The floors of the building are clearly marked at each landing. However, access to the upper floors is restricted to staff; visitors may, however, use the lift to visit the medieval cellar (which hosts temporary exhibitions).

Lighting

• The lighting is sufficient and allows lip reading.

Sanitary facilities

• The toilets are easy to find.

• It is possible to see whether a toilet is occupied or free.

• The doors can be easily accessed independently.

Theatre/cinema

• The lighting is sufficient and continuous during the performance and when leaving the theatre.

• The film is available in sign language, in a simplified French version and with subtitles in French, Dutch and English.

Entrance

• The building and entrance are easy to find.

• There is a doorbell near the door.

• Staff can see people arriving and can offer assistance.

Reception

• The reception is easy to find and close to the entrance.

• The reception area is quiet, open, well lit and allows for lip reading.

• The establishment can be contacted by email.

• Prices are displayed at reception.

• A member of staff is available to welcome and assist people with specific needs.

Lighting

• The lighting is sufficient and allows lip reading.

Horizontal movement

• The layout of the premises is simple and makes it easy to find your way around.

Vertical movement

• There is a visual display of the floors in the lift.

• The floors of the building are clearly marked at each landing. However, access to the upper floors is restricted to staff; visitors may, however, use the lift to visit the medieval cellar (which hosts temporary exhibitions).

Sanitary facilities

• It is possible to see whether a toilet is occupied or free.

Theatre/cinema

• Lighting is sufficient and continuous during seating and exit.

• The film shown is available in sign language, in a simplified French version and with subtitles in French, Dutch and English.

Magnetic induction loop

• There is no mobile magnetic induction loop.

Entrance

• The building and entrance are easy to find.

• There is a doorbell near the door.

• Staff can see people arriving and can offer assistance.

Reception

• The reception is easy to find, close to the entrance and located in a quiet area.

• Cash payments (coins and notes) are accepted.

• A member of staff is available to welcome and assist people with specific needs.

Horizontal movement

• The premises are quiet and well lit.

• The layout is simple, making it easy to find your way around.

Vertical movement

• The lift is easy to use or staff are available to help.

• There are audio and visual announcements in the lift.

• The floors of the building are clearly marked at each landing. However, access to the upper floors is restricted to staff; visitors may, however, use the lift to visit the medieval cellar (which hosts temporary exhibitions).

• The steps are clearly marked.

• The stairs are equipped with at least one handrail.

Sanitary facilities

• The toilets are easy to find.

Theater/cinema

• The film shown is available in sign language, in a simplified French version and with subtitles in French, Dutch and English.