The Tourist Office of the city of Thuin is located next to the unmissable Belfry.
The audit covers the Tourist Office and the exhibition, but not the climb up the belfry itself.
If you are unable to climb up, don't worry, a guide will take you there in a beautiful video in French or Dutch, with subtitles, sign language and audio description.
Accessible! You can come alone. This location is fully accessible.
Strengths
There is one reserved parking space 30 metres from the entrance. It is clearly marked, sufficiently large and level.
All passageways are wide enough.
There are no steps to negotiate.
The floor is hard and even.
The building and entrance are easily identifiable.
There is a bell at the entrance to request assistance. It is easy to use.
The main entrance is accessible ; there are no steps.
The door opens automatically.
Staff can see people arriving and can offer assistance.
The payment system is easy to use.
There is sufficient space in front of the counter. The counter is at a suitable height.
The staff are not trained but are aware of the needs of people with disabilities.
The floor is hard, even and free of obstacles.
Most passageways are wide enough.
The layout of the premises is simple, making it easy to find your way around.
A disabled toilet is available, clearly signposted and easy to use.
There is an accessible washbasin in the toilet, which is easy to use.
The toilet facilities have manual lighting that is switched on in the morning. In case of problems, there is a switch on the right-hand wall as you enter the toilet facilities. This switch lights up the men's, women's and disabled toilets at the same time.
Points of attention
The toilet for people with reduced mobility has folding grab bars and a toilet seat height of 44 cm. The tap on the washbasin is not easy to turn.
The exhibition, on the first floor, is only accessible by stairs. However, a relief map and a video are available on the ground floor to enable visitors to enjoy the Beffroi.
Access to the belfry is not physically possible but can be enjoyed virtually via the video.
Accessible! You can come alone. This location is fully accessible.
Strengths
There is one reserved parking space 30 metres from the entrance. It is clearly marked, sufficiently large and level.
All passageways are wide enough.
The ground is hard, even and free of obstacles.
There are two steps on the path under the arcades, but they can be bypassed via the level access area.
The building and entrance are easily identifiable.
There is a doorbell at the entrance to request assistance.
The main entrance is accessible ; there are no steps.
The door opens automatically.
Staff can see people arriving and can offer assistance.
Seating is available near the reception area.
The staff are not trained but are aware of the needs of people with disabilities.
The floor is hard, even and free of obstacles.
Most passageways are quite wide.
The stairs are equipped with handrails on both sides.
There is a toilet with grab bars, which is easy to find and use.
There is a washbasin in the toilet.
The toilet facilities have manual lighting that is switched on in the morning. In case of problems, there is a switch on the right-hand wall as you enter the toilet facilities. This switch lights up the men's, women's and disabled toilets at the same time.
If you are unable to physically access the Beffroi, you can do so virtually with the video available on the ground floor.
There are seats in each area of the exhibition.
Points of attention
The toilet for people with reduced mobility has folding grab bars and a toilet seat at a height of 44 cm.
The exhibition is located upstairs, accessible via a secure staircase with 17 steps. There are two steps in the exhibition, secured with handrails.
Accessible! You can come alone. This location is fully accessible.
Strengths
There are no obstacles to traffic.
Pedestrian crossings are secured by tactile paving.
There are two unsecured steps on the path under the arcades, but they can be bypassed via the level access area. The entrance is at the end of the square, next to the flower pots that secure the walkway at the end of this area.
Assistance dogs are accepted at no extra charge.
The entrance is easily identifiable ; it is located in the logical continuation of the route.
For assistance, there is a doorbell to the left of the entrance door.
The door opens automatically.
Staff can see people arriving and can provide assistance.
The reception is located to the left of the entrance, following the guide lines. It is quiet and not glass-enclosed.
The staff are not trained but are aware of the needs of people with disabilities.
Dangerous objects on the walkway are secured.
The layout is simple and intuitive.
The stairs are secured by warning tiles.
If you are unable to access the Beffroi, you can visit it virtually with the audio-described video available on the ground floor.
A significant part of the exhibition content is adapted (touch, smell, hearing).
Points of attention
The Beffroi section has not been audited. Heights are limited in this area.
There is no lift.
The exhibition is located upstairs, accessible via a secure staircase with 17 steps. There are two steps in the exhibition, which are secure and equipped with handrails.
The exhibition consists of panels to read. The exhibition panels on the upper floor can be detected with a cane thanks to a strip on the floor. Visitors can touch the bells and their structure, which has been reproduced as in the belfry.
Accessible! You can come alone. This location is fully accessible.
Strengths
The pedestrian crossings are secured by tactile paving.
There are two unsecured steps on the path under the arcades, but they can be bypassed via the level access area. The entrance is at the end of the square, next to the flower pots that secure the walkway at the end of this area.
The entrance is easily identifiable ; it is located in the logical continuation of the path.
For assistance, there is a bell to the left of the entrance door.
The door opens automatically.
Staff can see people arriving and can offer assistance.
The reception desk is located to the left of the entrance, following the guide lines. It is in a quiet environment.
The staff are not trained but are aware of the needs of people with disabilities.
Circulation is unobstructed.
Glass walls and doors are secured by contrasting visual markings.
The stairs are equipped with at least one safety handrail.
If you are unable to access the Beffroi, you can visit it virtually using the relief map and audio-described video available on the ground floor.
There is a visitor guide adapted for people with communication difficulties.
Points of attention
There is floor lighting, which causes glare.
The Beffroi section has not been assessed. Heights are limited.
There is no lift.
The exhibition is located upstairs, accessible via a secure staircase with 17 steps. The staircase lighting is insufficient and not continuous. There are two steps in the exhibition, which are secure and have handrails.
The exhibition consists of panels to read. The exhibition panels on the upper floor can be detected with a cane thanks to a strip on the floor. Visitors can touch bells and their structure, which is reproduced as in the belfry.
The written explanations are difficult to read.
Accessible! You can come alone. This location is fully accessible.
Strengths
Parking is free.
The building and entrance are easy to find.
There is a doorbell near the door, which is easy to find and use.
Opening hours and prices are displayed near the door.
Staff can see people arriving and can offer assistance.
The reception desk is easy to find and close to the entrance. It is open, well lit and allows lip reading.
The establishment can be contacted by email.
The staff are not trained but are aware of the needs of people with disabilities. The Tourist Office section is therefore limited in terms of information, but the exhibition is fully accessible.
It is possible to connect to mobile networks, 4G or 5G.
Wi-Fi is available on request.
The lighting is sufficient and allows lip reading.
The site is easy to understand.
The toilets are easy to find.
It is possible to see if a toilet is occupied or free.
On the ground floor, a map and a video are available to enable a suitable visit to the Beffroi. The video is translated into sign language, French and Dutch.
The content on display is mainly visual.
Documents in an ‘easy-to-read’ format are available.
The works on display are explained in a simple and understandable way.
Points of attention
No staff members are trained in sign language.
The Beffroi section has not been audited. Heights are limited in this area.
There is no suitable fire alarm system (light or vibrating).
Accessible! You can come alone. This location is fully accessible.
Strengths
Parking is free.
The building and entrance are easy to find.
There is a doorbell near the door.
Opening hours and prices are displayed near the door.
Staff can see people arriving and can offer assistance.
The reception desk is easy to find and close to the entrance. It is quiet, open, well lit and allows for lip reading.
There is an induction loop at reception.
The establishment can be contacted by email.
The staff are not trained but are aware of the needs of people with disabilities.
The lighting is adequate and allows lip reading.
The place is quiet and easy to understand.
It is possible to see if a toilet is occupied or free.
On the ground floor, a map and a video are available to enable an adapted visit to the Beffroi. The video is translated into sign language, French and Dutch.
There is a visitor guide adapted for people with communication difficulties.
A significant part of the exhibition content is diversified (touch, smell, sight, hearing).
Points of attention
The belfry section has not been audited. Heights are limited. The stairs are not secured.
Accessible! You can come alone. This location is fully accessible.
Strengths
The building and entrance are easy to find.
There is a doorbell near the door.
Opening hours and prices are displayed near the door.
Staff can see people arriving and can offer assistance.
The reception desk is easy to find and close to the entrance. It is located in a quiet environment.
The staff are not trained but are aware of the needs of people with disabilities.
The stairs are equipped with at least one safety handrail.
The venue is quiet.
The toilets are easy to find.
On the ground floor, a map and a video are available to enable visitors to enjoy an accessible tour of the Beffroi.
The exhibition is varied (touch, smell, see, hear).
There is a visitor guide adapted for people with learning disabilities.
The works on display are explained in a simple and understandable way.
Points of attention
The belfry section has not been audited. Heights are limited in this area.
Lighting is insufficient in the stairways.
Validity: From 27 August 2024 on 27 August 2027
Audit conducted by
Access-i informs you about the accessibility of this place based on data collected on-site at a given time. Any changes after the visit by Access-i are the responsibility of the operator.
Dernière mise à jour effectuée le 24 June 2025 - 08:49
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