Radisson Collection Hotel Grand Place Brussels

Car park

• It is possible to drop off a person near the entrance.

Access road from the street

• Most passageways are quite wide.

Entrance

• The building and entrance are easily identifiable.

• The main entrance is accessible ; there are no steps.

• The door opens automatically.

• The door can be opened independently.

Reception

• There is a mobile payment system.

• A pull-string alarm is available at reception on request.

• An alarm bracelet is also available at reception upon arrival.

Horizontal movement

• There are no steps to negotiate.

• The floor is hard.

• Most passageways are wide enough.

Vertical movement

• A lift large enough to accommodate wheelchairs serves all floors accessible to the public.

Adapted toilet

• A fully independent adapted toilet is available on the 1st floor.

• The adapted toilet is easy to find.

Restaurant

• Staff are available to help people get seated, choose their meal, pay, etc.

• Some tables allow wheelchair users to position themselves correctly.

• The aisles are wide enough.

• Table service is provided by the staff.

Bedroom

• The hotel has adapted rooms that are large enough to accommodate a wheelchair user.

• A light switch and a socket are accessible from the bed.

Car park

• There are no reserved parking spaces.

Entrance

• The entrance is inaccessible.

Reception

• The counter is too high.

Horizontal movement

• The access corridor to the PRM room is poorly lit.

Restaurant

• Breakfast is served in the Asian restaurant on the ground floor, as the main restaurant is located below (four steps).

• The buffet is not self-service.

Bedroom

• Access to the adapted room is not easy.

• Assistance is required to open the door.

• The bed is too high (60 cm).

Shower room

• The bathroom is equipped with a walk-in shower, toilet and washbasin, but none of these have sufficient transfer space.

Access road from the street

• The ground is even and free of obstacles.

Entrance

• The building and entrance are easily identifiable.

• The main entrance is accessible.

• There is a doorbell at the entrance to request assistance.

Reception

• The reception is easy to find and close to the entrance.

• Wheelchairs are available.

Horizontal movement

• There are a few steps with handrails.

Vertical movement

• A lift serves all floors accessible to the public.

• There is a grab rail in the lift.

Adapted toilet

• A fully independent adapted toilet is available on the 1st floor.

• The toilet is equipped with grab bars and is easy to use.

Restaurant

• Guests have access to both restaurants.

• Staff are available to help guests find their seats, choose their meals, serve themselves and pay.

• The aisles are wide enough to allow easy movement.

Bedroom

• The hotel has accessible rooms that are large enough to accommodate a person in a wheelchair.

Car park

• Parking spaces are located more than 100 metres from the entrance on Rue du Marais.

Access road from the street

• There are no seats along the route.

Reception

• Seats are located more than 3 metres from the reception desk.

Horizontal movement

• The access corridor to the PRM room is poorly lit.

Restaurant

• The Eneco Basque restaurant is accessible via four steps with handrails.

Shower room

• The bathroom facilities in the room are equipped with a walk-in shower, toilet and washbasin, but none of them have sufficient transfer space.

• There is a step in front of the bathroom door : risk of falling.

• There are no grab bars in the shower.

Entrance

• The door opens automatically.

• Guests can enter the hotel at night using a badge obtained from reception.

Reception

• The reception area is not glass-enclosed.

Horizontal movement

• Circulation is unobstructed.

Vertical movement

• A lift serves all floors accessible to the public.

Restaurant

• Table service is provided in the restaurants.

Bedroom

• The room number is displayed in relief next to the door.

• Staff are available to show guests to their rooms and explain the facilities.

Access road from the street

• There are no guide lines.

• Pedestrian crossings are not secured by tactile paving.

Entrance

• There is no device to identify the entrance.

• Staff cannot see people arriving and cannot offer assistance.

Reception

• The reception is difficult to locate ; it is not located in the logical continuation of the route.

Vertical movement

• The lift can be used with a badge and does not have voice synthesis.

• The stairs are not secured by warning tiles at the top.

Restaurant

• Breakfast is served buffet style, but staff are available to help.

Entrance

• The door opens automatically.

• There is a bell at the entrance to call for assistance.

• The front of the hotel is equipped with round pads on the floor to protect the windows.

• Guests can enter the hotel at night with a badge received at reception.

Horizontal movement

• Circulation is unobstructed.

Vertical movement

• A lift serves all floors. It can be used independently or staff are available to assist.

• Floor numbers are clearly indicated on each landing.

Bedroom

• Staff are available to show guests to their rooms and explain the facilities.

Restaurant

• Table service is provided in the restaurants.

Access road from the street

• There are no guide lines.

• Pedestrian crossings are not secured by tactile paving.

Entrance

• There is no device to identify the entrance.

• The front of the hotel is equipped with round bollards to protect the windows.

• Staff cannot see people arriving and are unable to offer assistance.

Reception

• The reception is difficult to locate ; it is not located in the logical continuation of the route.

• There is no designated member of staff to welcome and assist people with specific needs.

• Visual information is not accompanied by a voice announcement.

Horizontal movement

• The glass walls and doors are not secured by contrasting markings.

• There are no contrasting guide lines to facilitate circulation.

• The lack of contrast between the floor and walls makes circulation difficult.

Vertical movement

• The lift can be used with a badge and does not have a voice synthesis system.

• The steps are not contrasted.

• The stairs have a handrail that is not secure.

Restaurant

• Breakfast is served buffet style, but staff are available to assist.

Bedroom

• The door to the room is not contrasted from its surroundings.

• The room number is not in a contrasting colour from its background.

Entrance

• The building and entrance are easy to find.

Reception

• The reception is easy to find and close to the entrance.

• The establishment can be contacted in writing : SMS or email.

Wi-Fi

• It is possible to connect to mobile networks, 4G or 5G.

• Wi-Fi is available on request.

Vertical movement

• There is a visual display of the floors in the lift.

• The floors of the building are clearly indicated.

Toilets

• It is possible to see if a toilet is occupied or free.

Restaurant

• There are round or oval tables for X people.

• The lighting is sufficient and allows lip reading.

• Catering is provided in buffet form.

Bedroom

• Staff are available to show you to your room and explain the facilities.

• At least one room is equipped with a fire alarm system and a suitable alarm bell (light or vibrating).

• There is sufficient lighting.

• Curtains or blinds can be used to dim the light.

Car park

• There is a barrier at the entrance to the car park and no staff are present.

Entrance

• Staff cannot see people arriving and are unable to offer assistance.

Reception

• No information is available in sign language and no staff members are able to communicate in sign language.

• There is no mobile phone number to contact the establishment.

• Prices are not displayed at reception, but reservations must be made in advance.

Toilets

• The toilets are difficult to find.

Restaurant

• The menus and menus are presented in a traditional manner.

Entrance

• The building and entrance are easy to find.

Reception

• The reception is easy to find and close to the entrance.

• The reception is open.

• The establishment can be contacted by email.

Horizontal movement

• The location is easy to understand.

Vertical movement

• There is a visual display of the floors in the lift.

• The floors of the building are clearly indicated.

Toilets

• It is possible to see whether a toilet is occupied or free.

Bedroom

• Staff are available to show you the room and its facilities.

• At least one room is equipped with a fire alarm and a suitable alarm bell (light or vibrating).

• Curtains or blinds can be used to dim the light.

Car park

• There is a barrier at the entrance to the car park and no staff are present.

Reception

• No staff members are trained in sign language.

• Depending on how busy it is, it can be very noisy at reception.

• There is no mobile phone number to contact the establishment.

• Prices are not displayed at reception, but reservations must be made in advance.

• The ticket office is poorly lit.

Magnetic induction loop

• There is no mobile magnetic induction loop.

Restaurant

• Depending on how busy it is, it can be very noisy.

Entrance

• The building and entrance are easy to find.

• Staff can see people arriving and can offer assistance.

Reception

• The reception is easy to find and close to the entrance.

• Cash payments (coins and notes) are accepted.

Horizontal movement

• The location is quiet.

Vertical movement

• The lift is easy to use or staff are available to assist.

• There is a visual announcement in the lift.

• The floors of the building are clearly indicated.

Restaurant

• The staff are available to help people find their seats, choose from the menu, serve themselves and pay.

• The restaurant offers a buffet service.

• The premises are well lit.

• Cash payments (coins and notes) are accepted.

Bedroom

• The staff are available to show guests to their rooms and explain the facilities.

Reception

• Sometimes there is a lot of noise at reception.

Horizontal movement

• Some corridors leading to rooms can be dark.

Vertical movement

• The semi-circular glass lift can be visually disturbing.

• There is no voice synthesis in the lift.

• The steps are not contrasted.

• The stairs have an unsafe handrail.

Toilets

• The toilets are difficult to find.

Restaurant

• The menus and menus are presented in a traditional manner.