Silva Hotel Spa-Balmoral

Car park

• There is at least one reserved parking space within 100 metres of the entrance.

Access road from the car park

• All passageways are sufficiently wide.

• The floor is even and free of obstacles.

Entrance

• The entrance is easily identifiable.

• There are no steps at the entrance.

• The door opens automatically.

• The doors are at least 85 cm wide.

• Staff can see people arriving and are available to assist.

Reception

• There is sufficient space in front of the counter.

Horizontal movement

• There are no steps to negotiate.

• The corridors are sufficiently wide.

Vertical movement

• There is a lift.

Restaurant

• Staff are available to help people sit down at the table, choose their meal, serve themselves, pay, etc.

• The aisles are sufficiently wide.

Bedroom

• The adapted bedroom has a private shower room with an adapted toilet.

Shower room

• The shower is level with the floor.

• The adapted toilet is located outside the shower room.

Car park

• Reserved parking spaces are poorly marked.

Reception

• The payment system is difficult to use.

• The counter is too high.

Vertical movement

• The width of the lift door is less than 80 cm.

• The depth of the lift cabin is less than 130 cm.

Adapted toilet

• There is a toilet, but it is difficult to use.

• The space around the toilet bowl is too small.

Restaurant

• None of the tables allow wheelchair users to sit comfortably.

Bedroom

• The bedroom offered is too small.

• The bed is too high (over 53 cm).

Shower room

• The shower is not well equipped.

Car park

• There is at least one reserved parking space less than 100 metres from the entrance.

Access road from the car park

• All passageways are wide enough.

• The floor is even and free of obstacles.

Entrance

• The entrance is easily identifiable.

• There are no steps at the entrance.

• The door opens automatically.

• Staff can see people arriving and are available to assist.

Reception

• Seating is available near the reception area.

• The reception area is easy to find and close to the entrance.

Horizontal movement

• There are no steps to negotiate.

• The corridors are sufficiently wide.

• The doorways are at least 85 cm wide.

Vertical movement

• There is a lift.

Restaurant

• Staff are available to help people get seated, choose their meal, serve themselves, pay, etc.

• The corridors are sufficiently wide.

Bedroom

• The bed is at least 48 cm high.

• The bedroom has a private shower room with an adapted toilet.

Shower room

• The shower is level with the floor.

• The adapted toilet is located outside the shower room.

Car park

• Reserved parking spaces are poorly marked.

Vertical movement

• The width of the lift door is less than 80 cm.

Shower room

• The shower room is not well equipped.

Access road from the car park

• Traffic is unobstructed.

Guide dogs

• Assistance dogs are accepted.

Entrance

• The door opens automatically.

• Staff can see people arriving and are available to assist.

Reception

• The reception area is located in a logical continuation of the route. It is quiet and not glass-fronted.

Vertical movement

• A lift serves all floors accessible to the public.

• The stairs have at least one handrail.

Restaurant

• Staff are available to help people sit down at the table, choose their meal, serve themselves, pay, etc.

Bedroom

• Staff are available to guide guests to their room.

Horizontal movement

• There are dangerous objects on the route.

• The route occasionally has a clearance height of less than 2 m.

Vertical movement

• The stairs are not secured by warning tiles at the top.

Bedroom

• The room number is not embossed on the door.

Access road from the car park

• There are no obstacles.

Entrance

• The entrance is easily identifiable.

• The door opens automatically.

• Staff can see people arriving and are available to assist.

Reception

• The reception area is located in a logical continuation of the route and is situated in a quiet environment.

Vertical movement

• A lift serves all floors.

• The stairs are equipped with at least one handrail for safety.

Restaurant

• Staff are available to help people sit down at their table, choose from the menu, serve themselves, pay, etc.

Bedroom

• Staff are available to show guests their room and its facilities.

• The door to the room contrasts with its surroundings.

Horizontal movement

• There are dangerous objects on the route.

• The route has occasional clearance heights of less than 2 m.

• The doors do not contrast with their surroundings.

Vertical movement

• The steps do not contrast with their surroundings.

• Floor numbers are not clearly indicated on each landing.

Bedroom

• The room number is not in a contrasting colour to its background.

Car park

• Parking is freely accessible.

Entrance

• The building and entrance are easy to find.

Reception

• The reception is easy to find and close to the entrance. It is open, well lit and allows for lip reading.

• The establishment can be contacted by email.

Wi-Fi

• It is possible to connect to mobile networks, 4G or 5G.

• Wi-Fi is free and available throughout the building.

Vertical movement

• There is a visual display of the floors in the lift.

Toilets

• The toilets are easy to find.

• It is possible to see whether a toilet is occupied or free.

Restaurant

• There are round or oval tables for X people.

• The lighting is sufficient and allows for lip reading.

• Meals are served buffet style.

Bedroom

• Staff are available to show you the room and its facilities.

Reception

• No members of staff are trained in sign language.

Lighting

• Poorly lit areas make lip reading difficult.

Bedroom

• No bedrooms are equipped with an adapted fire alarm system (light or vibrating).

Car park

• Parking is freely accessible.

Entrance

• The building and entrance are easy to find.

• Staff can see people arriving and are available to assist.

Reception

• The reception is easy to find and close to the entrance. It is open, well lit and allows for lip reading.

• The establishment can be contacted by email.

Vertical movement

• There is a visual display of the floors in the lift.

Toilets

• It is possible to see whether a toilet is occupied or free.

Restaurant

• The environment is quiet.

• The lighting is sufficient and allows lip reading.

• Meals are served buffet style.

Bedroom

• Staff are available to show guests their room and its facilities.

Lighting

• Poorly lit areas make lip reading difficult.

Bedroom

• There are no bedrooms equipped with a suitable fire alarm system (light or vibrating).

Entrance

• The building and entrance are easy to find.

Reception

• The reception is easy to find and close to the entrance, and is located in a quiet environment.

Vertical movement

• The lift is easy to use or staff are available to assist.

• There is a visual announcement in the lift.

• The stairs are equipped with at least one secure handrail.

Horizontal movement

• The location is quiet.

Toilets

• The toilets are easy to find.

Restaurant

• Meals are served buffet style.

• The location is well lit.

• Staff are available to help people get seated, choose from the menu, serve themselves, pay, etc.

Bedroom

• Staff are available to show guests their room and its amenities.

Vertical movement

• The stair treads are not contrasting.