Musée d’histoire naturelle et vivarium de Tournai

Car park

• There is at least one reserved parking space within 100 metres of the entrance.

• Reserved parking spaces are clearly marked, sufficiently large and level.

• Signage makes it easy to find your way around.

Entrance

• The building and entrance are easily identifiable.

• The main entrance is accessible.

• There is a bell at the entrance to request assistance. It is easy to use.

• Staff can see people arriving and can offer assistance.

Reception

• There is sufficient space in front of the counter.

• There is a mobile payment device.

• A member of staff is available to welcome and assist people with specific needs.

Horizontal movement

• The entire museum can be viewed: the museum is accessible on one level, with the exception of the Vivarium, which can be accessed by returning to the reception area.

• Two differences in level are compensated for by either a compliant lift or a secure ramp.

• The floor is hard, even and free of obstacles.

• The corridors and paths are sufficiently wide.

• The doorways are at least 85 cm wide.

• The layout of the site is simple, making it easy to find your way around.

• The lighting is good, except in the Vivarium area for reasons related to the content. However, staff are present and available throughout to assist visitors.

Adapted toilet

• An adapted toilet is available, clearly signposted and easy to use.

• There is an accessible and easy-to-use washbasin in the adapted toilet.

• The doorways are at least 85 cm wide.

Exhibition

• All of the exhibition content is accessible and visible. Part of the exhibition is accessible in the garden and greenhouse.

Access road from the street

• Access is via the Cour d'Honneur, which is paved with cobblestones. Parking is available in the reserved space next to the entrance, or you can be dropped off there. Access from Rue Saint-Martin is not possible.

Entrance

• The entrance door is narrow: 83 cm clearance for one door leaf. The second door leaf can be opened with assistance from nearby staff.

Adapted toilet

• The toilet is well equipped, except for the height of the toilet bowl (42 cm).

Car park

• There is at least one reserved parking space within 50 metres of the entrance.

• Reserved parking spaces are clearly marked, sufficiently large and level.

• Signage makes it easy to find your way around.

Entrance

• The building and entrance are easily identifiable.

• The main entrance is accessible.

• There is a bell at the entrance to request assistance.

• Staff can see people arriving and can provide assistance.

Reception

• Seating is available near the reception area.

• Walking frames are available.

• A member of staff is on hand to welcome and assist people with specific needs.

Horizontal movement

• The entire museum can be viewed: the museum is accessible on one level, with the exception of the Vivarium, which is accessible either via secure steps or by returning to the reception area.

• Two differences in level are compensated for by either a compliant lift or a ramp.

• Circulation is easy throughout.

• The floor is hard, even and free of obstacles.

• The corridors and paths are sufficiently wide.

• The doors are at least 85 cm wide.

• Signage makes it easy to find your way around.

• The lighting is good, except in the Vivarium area for reasons related to the content. However, staff are present and available throughout to provide assistance.

Vertical movement

• There is a lift with a handrail.

• The stairs are equipped with handrails on both sides.

Adapted toilet

• There is a toilet with grab bars, which is easy to find and use.

• There is a washbasin in the adapted toilet.

• The doorways are at least 85 cm wide.

Exhibition

• Part of the exhibition is accessible in the garden and greenhouse.

• There are seats in each area of the exhibition.

Access road from the street

• Access is via the Cour d'Honneur, which is paved with cobblestones. Parking is available in the reserved space next to the entrance, or you can be dropped off there. Access from Rue Saint-Martin is not possible.

Entrance

• The entrance door is narrow: 83 cm clearance for one door leaf. The second door leaf can be opened with assistance from nearby staff.

Adapted toilet

• The toilet is well equipped, except for the height of the toilet bowl (42 cm).

Access road from the car park

• Guide lines facilitate movement.

• There are no obstacles to movement.

Guide dogs

• Assistance dogs are accepted at no extra charge.

Entrance

• The entrance is easily identifiable and is located in the logical continuation of the route.

• There is a bell at the entrance to request assistance.

• Staff can see people arriving and can provide assistance.

Reception

• The reception is opposite the entrance and is in the logical continuation of the route.

• The reception is not glass-fronted and is located in a quiet environment.

• A member of staff is available to welcome and assist people with specific needs.

Horizontal movement

• Guide lines facilitate movement.

• The layout is simple and intuitive.

Vertical movement

• The stairs have at least one handrail.

Exhibition

• Adapted visits are available on request, in partnership with the Tourist Office : interactive and fun walks, audio, tactile and olfactory tours.

• An audio guide is available and automatically adapts to the visitor's progress.

• It is possible to touch the exhibits.

Horizontal movement

• There is at least one unsecured ramp in the logical route.

• At the entrance to the Vivarium, visitors must step over plastic strips at the bottom of the stairs. Inside the Vivarium, there is a branch at a height of 1.80 m, but visitors are accompanied during the adapted tour.

Vertical movement

• There are no tactile paving tiles at the top of the stairs, but the floor covering changes and the visit is accompanied.

Access road from the car park

• Natural or artificial guide lines facilitate movement.

• There are no obstacles.

Entrance

• The entrance is easily identifiable ; it is located in the logical continuation of the route.

• There is a bell at the entrance to request assistance.

• Signage makes it easy to find your way around.

• Staff can see people arriving and can offer assistance.

Reception

• The reception area is calm and located in the logical continuation of the route.

• A member of staff is available to welcome and assist people with specific needs.

Horizontal movement

• Circulation is unobstructed.

• Glass walls and doors are secured by contrasting visual markings.

• Furniture contrasts with its surroundings.

• The layout of the premises is simple, making it easy to find your way around.

• The lighting is good, except in the Vivarium for reasons related to its contents.

Vertical movement

• The lift can be used independently or staff are available to help.

• The lighting is sufficient and continuous on the stairs.

• The steps are contrasting.

• The stairs are equipped with at least one safety handrail.

Exhibition

• Adapted tours are available on request, in partnership with the Tourist Office : interactive and fun walks, audio, tactile and olfactory tours.

• An audio guide is available and automatically adapts to the visitor's progress.

• Most of the works can be viewed up close.

Horizontal movement

• At the entrance to the Vivarium, visitors must step over plastic strips at the top of the stairs. Inside the Vivarium, there is a branch at a height of 1.80 m, but the adapted tour is accompanied.

Vertical movement

• There are no tactile paving tiles at the top of the stairs, but the floor covering changes and the tour is accompanied.

Car park

• The car park is freely accessible.

Entrance

• The building and entrance are easy to find.

• There is a bell by the door.

• Opening times and prices are displayed near the door.

• Signage makes it easy to find your way around.

• Staff can see people arriving and provide assistance.

Reception

• The reception area is easy to find and close to the entrance.

• The reception area is open, well lit and lip-readable.

• The facility can be contacted by email.

• Staff have received training in welcoming deaf people. A sign language speaker is available on request.

• Rates are displayed at reception.

Wi-Fi

• It is possible to connect to mobile, 4G or 5G networks.

• Wi-Fi is free and available throughout the building.

Horizontal movement

• The site is easy to understand.

• The signage makes it easy to find your way around.

• Lighting is good, with the exception of the Vivarium for reasons of content.

Sanitary facilities

• The toilets are easy to find.

• It is possible to see whether a toilet is occupied or vacant.

• The doors are easy to get through independently.

Exhibition

• A large part of the exhibition content is adapted (touch, smell, see).

• Adapted tours are available on request, in partnership with the Tourist Office : interactive and fun walks, audio, tactile and olfactory walks.

Car park

• The car park is freely accessible.

Entrance

• The building and entrance are easy to find.

• There is a bell by the door.

• Opening times and prices are displayed near the door.

• Signage makes it easy to find your way around.

• Staff can see people arriving and provide assistance.

Reception

• The reception area is easy to find and close to the entrance.

• The reception area is quiet, open, well-lit and lip-readable.

• The establishment can be contacted by email.

• Rates are displayed at reception.

• A reference person is on hand to welcome and support people with special needs.

Horizontal movement

• The facility is quiet and easy to understand.

• The signage makes it easy to find your way around.

• Lighting is good, with the exception of the Vivarium for reasons of content.

Sanitary facilities

• It is possible to see whether a toilet is occupied or vacant.

• The doors are easy to get through independently.

Exhibition

• Adapted tours are available on request, in partnership with the Tourist Office : interactive and fun walks, sound, touch and smell tours.

• A large part of the exhibition content is diversified (touch, smell, see, hear).

• Written explanations are available.

• The works on display are explained in simple, understandable terms.

• An audio guide with headphones and sound control is available.

Magnetic induction loop

• There is no mobile magnetic induction loop.

Entrance

• The building and entrance are easy to find.

• There is a bell by the door.

• Opening hours and prices are posted near the door.

• The lighting is adequate.

Reception

• The reception area is quiet, easy to find and close to the entrance.

• It is possible to pay in cash (coins and notes).

• A reference person is on hand to welcome and assist people with special needs.

Horizontal movement

• The area is quiet.

• Signage makes it easy to find your way around.

• The doors are easy to pass through independently.

• The lighting is good, with the exception of the Vivarium for reasons of content.

Vertical movement

• The lift is easy to use and staff are available to help.

• There is sufficient and continuous lighting on the stairs.

• Stair treads are contrasting.

• Staircases have at least one safety handrail.

Sanitary facilities

• WCs are easy to find.

Exhibition

• Adapted tours are available on request, in partnership with the Tourist Office : interactive and fun walks, audio, tactile and olfactory walks. Adapted guided tours can be booked by telephone.

• The exhibition is varied (touch, smell, see, hear).

• The works presented are explained in a simple and understandable way.

• Outdoor walks with animals that can be seen up close.

Horizontal movement

• At the entrance to the Vivarium, you have to step over plastic strips at the staircase. Inside the Vivarium, there is a branch at a height of 1.80 m, but the adapted visit is accompanied.