Brussels City Museum

The museum is only accessible via stairs. It is therefore not accessible to wheelchair users.

Access road from the street

• The ground is difficult to walk on.

Entrance

• The building is difficult to identify.

• There are steps at the entrance.

Vertical movement

• There is no lift.

Entrance

• The door opens automatically.

• Staff can see arriving visitors and offer assistance.

Horizontal movement

• Circulation is easy throughout the building.

Exhibition

• Most of the exhibition content is accessible.

Access road from the street

• The museum is located on the Grand Place in Brussels, which is not accessible by car, and is surrounded by old cobblestones.

• There are not enough seats along the route.

Entrance

• The entrance is difficult to identify.

• The museum entrance is only accessible via stairs.

Reception

• There are no seats near the reception desk.

Vertical movement

• There is no lift.

• The museum is spread over three floors, accessible only by long flights of stairs with handrails that are not suitable for people with walking difficulties.

Adapted toilet

• There are no adapted toilets.

Exhibition

• There are not enough seats.

Guide dogs

• Assistance dogs are welcome.

Entrance

• Staff will greet visitors arriving at the building and offer assistance if required.

Reception

• The reception desk is located opposite the entrance.

• The reception area is quiet.

Exhibition

• Guided tours tailored to specific needs are available upon reservation.

Access road from the street

• There are no guide lines.

Entrance

• The entrance is difficult to find.

Horizontal movement

• There are dangerous objects on the route.

Vertical movement

• There is no lift.

• The stairs are not safe.

Exhibition

• Only a small part of the exhibition content is accessible (touch, smell, hearing).

• There is no audio description.

Entrance

• Staff members greet visitors as they arrive in the building and are available to assist them.

Reception

• The reception desk is located in a logical continuation of the visitor route.

Exhibition

• We recommend booking tours designed for blind visitors in advance.

• An audio guide is available for certain works.

Access road from the street

• There are no guide lines.

Entrance

• There is no device to identify the entrance.

Horizontal movement

• The lack of contrast between the furniture and its surroundings makes circulation difficult.

Vertical movement

• There is no lift.

• The stairs are not safe.

• Floor numbers are not clearly indicated on each landing.

Exhibition

• An audio guide is available, but it does not automatically adapt to the visitor's progress.

• The text explaining the works is in small print.

• There are reflections on the display cases protecting some of the works on display => Caution : risk of bumping into them !

• Some of the elements used to secure the works are not visible or contrasting => Caution : risk of bumping into them and risk of falling !

Entrance

• Opening hours are displayed near the door.

• Staff can see people arriving and are available to assist.

Reception

• The establishment can be contacted by email.

• Prices are displayed at reception.

Wi-Fi

• Wi-Fi is free and available throughout the building.

Horizontal movement

• The venue is easy to navigate.

Exhibition

• A tour in Belgian sign language is available on request.

• The exhibition content is mainly visual.

Entrance

• The building is difficult to find.

Toilets

• The toilets are difficult to find.

Exhibition

• The lighting in some rooms may be insufficient for lip reading.

Entrance

• Opening hours are displayed near the door.

Reception

• The reception is located in a quiet environment.

• There is an induction loop at the reception desk.

• The establishment can be contacted by email.

• Prices are displayed at the reception desk.

Horizontal movement

• The environment is quiet.

• The location is easy to understand.

Exhibition

• A special tour is available upon request.

• The exhibition content is mainly visual.

• An audio guide with adjustable volume is available.

Entrance

• The building is difficult to find.

Vertical movement

• It is difficult to know which floor you are on.

Toilets

• It is impossible to see whether a toilet is occupied or vacant.

Exhibition

• The lighting in some rooms may be insufficient for lip reading.

Reception

• The reception area is quiet.

Horizontal movement

• The premises are quiet and well lit.

Vertical movement

• There is sufficient and continuous lighting on the stairs.

Exhibition

• We recommend that you book suitable tours (advance booking required).

Entrance

• The building is difficult to find.

Vertical movement

• It is difficult to know which floor you are on.

• The steps are not contrasting.

• The stairs have handrails that are not secure.

Toilets

• The toilets are difficult to find.