Museum Vieille Montagne à La Calamine

Parking

• 2 large parking spaces reserved for people with reduced mobility near the entrance, on level ground. Dimensions: 3.4 x 6 m

Entrance

• Building and entrances are easily identifiable

• Entrances at ground level, with sufficient clear passage

• Staff have a clear view of the entrance and can provide assistance if necessary

Reception

• Immediately adjacent to the entrance

• Counter at a height of 93 cm; staff come out to assist if necessary

• Mobile payment system (with touchscreen and contactless options)

Horizontal circulation

• Hard, non-slip flooring

• Sufficient width for movement and manoeuvring space

Vertical circulation

• A lift of sufficient size serves all floors

Exhibition

• Staff trained in accessibility

• Adapted guided tours available on request

• All exhibits are visible to a seated person

• Audio guides operate via scan pads. These are accessible, positioned at a maximum height of 115cm

Toilets

• An adapted toilet of sufficient size is available. The toilet bowl is at the correct height and fitted with two grab rails. The washbasin is located in the toilet

Vertical circulation

• There is insufficient clearance next to the call button on the 1st and 2nd floors

Exhibits

• Two exhibits are inaccessible to wheelchair users (binoculars and a microscope for analysing minerals)

• It is difficult to view certain documents, which are laid flat on tables (there is not always sufficient clearance under the tables)

Toilets

• The grab rails in the toilet are positioned too high; the fixed rail is angled and positioned too far from the toilet bowl

Parking

• 2 large parking spaces reserved for people with reduced mobility near the entrance, on level ground. Dimensions: 3.4 x 6 m

• Picnic table available nearby

Entrance

• Building and entrances easily identifiable

• Level entrances with sufficient clear passage

• Staff have a view of the entrance and can provide assistance if necessary

Reception

• Immediately adjacent to the entrance

• Open counter; staff come out to assist if necessary

• Seating available

Horizontal circulation

• Hard, non-slip flooring

• Sufficient width for movement

• Stable, folding chairs with armrests are available for the visit

Vertical circulation

• A lift of sufficient size serves all floors

Exhibition

• Folding seats available

• Fixed seats available in some rooms

Toilets

• An accessible toilet is available and equipped with grab rails. The washbasin is located in the toilet

Home

• Mobile payment device with touchscreen (but also offering contactless payment)

Parking

• 2 parking spaces reserved for people with reduced mobility near the entrance

Entrance

• Entrances are clearly visible

• No obstacles on the access route

• Staff can see the entrance and can offer assistance if needed

Reception

• Immediately adjacent to the entrance

• Open counter, calm atmosphere. Staff come out to assist if necessary

• Payment accepted in cash, by bank transfer or contactless card

Horizontal circulation

• Sufficient headroom, no unsecured obstacles

Vertical circulation

• Lift : buttons positioned intuitively

• Lift : raised and Braille selection buttons, voice guidance in French

Exhibition

• Adapted guided tours in French, German, Dutch or English, organised on request, with hands-on exhibits

• Staff trained in accessibility

Toilets

• An accessible toilet with a washbasin is located near the reception

Home

• Mobile payment terminal with touchscreen (contactless payment also available)

Vertical access

• Two poorly secured steps on the ground floor; please use the lift instead

• The handrails on the stairs do not extend beyond the edge

Exhibition

• The audio guide content does not automatically adapt to the user’s position. Assistance from a sighted companion is required

Parking

• 2 parking spaces reserved for people with reduced mobility near the entrance

Entrance

• Entrances that are easy to identify and locate

• Outdoor lighting

• Contrasting doors and safety glass

• Staff can see the entrance and are able to offer assistance if required

Reception

• Immediately adjacent to the entrance

• Open counter, calm atmosphere, good lighting. Staff come out to assist if necessary

• Payment accepted in cash, by bank transfer or contactless card

Horizontal circulation

• Sufficient headroom

• Safety glass partitions

• Adequate lighting

• Good contrast, non-reflective flooring

Vertical circulation

• Lift : call buttons positioned intuitively

• Lift : raised and Braille selection buttons, voice guidance in French

Exhibition

• Accessible guided tours in French, German, Dutch or English, organised on request, with hands-on exhibits

• Staff trained in accessibility

Toilets

• An accessible toilet with a washbasin is located near the reception

Home

• Mobile payment terminal with touchscreen (contactless payment also available)

Vertical access

• Two poorly secured steps on the ground floor; please use the lift instead

• The handrails on the stairs do not extend beyond the edge of the steps

• Historic staircase without contrasting stair nosings

Exhibition

• The audio guide content does not automatically adapt to the user’s location. You must scan the QR codes on each information panel

• The captions and information panels are printed in too small a font (but the full content of the panels is available in the audio guide)

Parking

• On-site car park with free access

Entrance

• Easily identifiable entrances

• Staff have a clear view of the entrance and can offer assistance if needed

Reception

• Immediately adjacent to the entrance

• Open counter, calm atmosphere, good lighting. Staff come out to assist if needed

• Prices displayed at reception

• Payment accepted in cash, by bank transfer or contactless card

• Contact possible via email

• Staff are aware of accessibility needs but not trained in sign language

Horizontal circulation

• Adequate lighting throughout

• Simple building layout

• Staff available to show the way

Vertical circulation

• Stairs : adequate lighting

• Lift : digital floor display

• Lift : emergency call system compliant with lift accessibility standards

Exhibition

• Mainly visual exhibition

Toilets

• Well signposted

• Vacant/occupied indicator

Exhibition

• No information provided in an easy-to-read and easy-to-understand format

• No guided tours organised in sign language

Parking

• Free on-site parking

Entrance

• Easily identifiable entrances

• Staff have a clear view of the entrance and can offer assistance if needed

Reception

• Immediately adjacent to the entrance

• Open counter, calm atmosphere, good lighting. Staff come out to assist if necessary

• Prices displayed at reception

• Payment accepted in cash, by bank transfer or contactless card

• Contact possible via email

• Staff are aware of accessibility needs but not trained in sign language

Horizontal circulation

• Adequate lighting throughout

• Simple building

• Staff available to show visitors around

Vertical circulation

• Stairs : adequate lighting

• Lift : digital floor display

• Lift : emergency call system compliant with lift accessibility standards

Exhibition

• Mainly visual exhibition

• Audio guides with the option to connect headphones (bring your own; jack socket)

Toilets

• Clearly signposted

• Vacant/occupied indicator

Exhibition

• No information provided in an easy-to-read and easy-to-understand format

• Audio guides: low volume and cannot be adjusted. Please bring your own headphones (3.5mm jack)

Parking

• Free on-site parking

Entrance

• Building and entrances are easy to spot

• Staff can see the entrance and are on hand to help if needed

Reception

• Right next to the entrance

• Open reception desk, calm atmosphere, good lighting. Staff come out to help if necessary

• Prices displayed at reception

• Payment accepted in cash, by bank transfer or contactless card

• Staff trained in accessibility

Horizontal circulation

• Adequate lighting throughout

• Simple building layout

• Staff available to show the way

Vertical circulation

• Stairs : adequate lighting

• Lift : digital floor display

Exhibition

• Adapted guided tours available on request, with hands-on exhibits, bookable by phone or in person. Tours adapted to suit the audience

• Staff trained in accessibility

Toilets

• Clearly signposted

Vertical access

• Two poorly secured steps on the ground floor; please use the lift instead

• Historic staircase without contrasting step nosings

Exhibition

• No information that is easy to read and understand