The Novotel Brussels City Centre is located in the lively Sainte-Catherine district, 200 metres from De Brouckère metro station.
Easily accessible by public transport, the hotel is located in the city centre. There are numerous metro stations, tram and bus stops in the vicinity. Brussels Central Station is only a 10-minute walk away.
The hotel does not have private parking.
A bar, a restaurant and a toilet for disabled guests are located on the ground floor.
Attention, particularities! Difficulties will be encountered on-site. Consult the points of attention for this location to prepare yourself.
Strengths
All passageways are sufficiently wide.
The building and entrance are easily identifiable.
The main entrance is accessible.
The door opens automatically and slides.
The payment system is easy to use.
There is sufficient space in front of the counter, which is at a suitable height.
The floor is even and free of obstacles.
There is a lift.
The hotel has one accessible room per floor, which is sufficiently large.
Points of attention
Staff cannot see people arriving.
An adapted toilet is available in the room, but access is difficult.
The door width is between 80 and 85 cm.
None of the tables can be positioned correctly for wheelchair users.
The access ramp to the restaurant has a gradient of 8%.
There is a step to negotiate to enter the shower.
The shower room is not well equipped.
Attention, particularities! Difficulties will be encountered on-site. Consult the points of attention for this location to prepare yourself.
Strengths
The building and entrance are easily identifiable.
Seating is available near the reception desk.
The hotel has one accessible room per floor that is sufficiently large.
The room has a private accessible shower room.
The accessible shower is equipped with a seat and grab bars.
Points of attention
Staff cannot see people arriving.
The floor is difficult to navigate in places.
The ramps are not equipped with handrails.
The access ramp to the restaurant has a 8% gradient and is not equipped with a handrail.
Attention, particularities! Difficulties will be encountered on-site. Consult the points of attention for this location to prepare yourself.
Strengths
Assistance dogs are welcome.
The entrance is easy to spot and is in line with the route.
The door opens automatically and slides open.
The reception desk is in line with the route.
Any dangerous objects on the route are secured.
A lift serves all floors accessible to the public.
The room number is in relief next to the door.
Staff are available to guide you to your room.
Points of attention
There are no guide lines.
There is at least one unsecured step in the logical path.
There are no guide lines in wide paths.
There is no Braille on lift buttons.
Attention, particularities! Difficulties will be encountered on-site. Consult the points of attention for this location to prepare yourself.
Strengths
The entrance is easily identifiable ; it is located in the logical continuation of the route.
The door opens automatically and slides open.
The reception desk is located in the logical continuation of the route.
Circulation is unobstructed.
A lift serves all floors.
Staff are available to help people sit down at their table, choose from the menu, serve themselves, pay, etc.
Staff are available to show guests to their room and explain the facilities.
Points of attention
There are no guide lines.
Staff cannot see people arriving and are unable to provide assistance.
The stairs in the entrance hall are not secure (glare from lighting on the steps and lack of tactile paving).
Meals are served buffet style.
The bedroom door does not contrast with its surroundings.
The room number is not in a contrasting colour to its background.
Attention, particularities! Difficulties will be encountered on-site. Consult the points of attention for this location to prepare yourself.
Strengths
The building and entrance are easy to find.
The reception area is open, well lit and allows lip reading.
It is possible to connect to mobile networks, 4G or 5G.
There is a visual display of the floors in the lift.
The floors of the building are clearly indicated.
Staff are available to show you to your room and its facilities.
Points of attention
Staff cannot see people arriving.
There are no bedrooms equipped with a fire alarm system or a suitable alarm bell (light or vibrating).
Attention, particularities! Difficulties will be encountered on-site. Consult the points of attention for this location to prepare yourself.
Strengths
The building and entrance are easy to find.
The reception area is quiet and not glass-enclosed.
The environment is quiet.
The lighting is sufficient and allows for lip reading.
Meals are served buffet style.
The staff is available to show you your room and its amenities.
Points of attention
Staff cannot see people arriving.
There is no mobile magnetic induction loop.
There are no rooms equipped with a suitable fire alarm system (light or vibrating).
Accessible! You can come alone. This location is fully accessible.
Strengths
The building and entrance are easy to find.
The reception area is quiet.
The premises are quiet and well lit.
The lift is easy to use or staff are available to help.
The floors of the building are clearly marked.
Points of attention
The staircases in the entrance hall are stunning.
Validity: From 6 April 2023 on 6 April 2026
Audit conducted by
Access-i informs you about the accessibility of this place based on data collected on-site at a given time. Any changes after the visit by Access-i are the responsibility of the operator.
Dernière mise à jour effectuée le 13 August 2025 - 08:38
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This audit and certification project was made possible thanks to the invaluable support of visit.brussels.
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