Le Louise Hotel Brussels - Mgallery Collection

2 of the 159 rooms are accessible for people with reduced mobility:

• There is one accessible room that is sufficiently spacious and comfortably laid out.

• The accessible room has an en-suite shower room with an accessible toilet.

• A light switch and a socket are accessible from the bed.

• The shower is at ground level.

Entrance:

• The floor is level and free of obstacles.

• The building and the entrance are easy to find.

• The door opens automatically and is at least 85 cm wide.

Internal circulation:

• There are no steps to negotiate. The layout is at ground level.

• Most passageways are sufficiently wide.

• Most doors can be passed through independently and are at least 85 cm wide

Lift:

• There are two sufficiently large lifts serving all floors accessible to the public: one starts at the entrance on the ground floor and the other on the reception floor (1st floor).

• The depth of the lift car is between 130 and 140 cm.

Reception:

• Staff are on hand to welcome and assist people with specific needs.

• Removable payment terminal.

• A manual wheelchair can be provided.

Bar-Restaurant:

• Table service.

• Part of the terrace is accessible at ground level.

Entrance:

• You need to take a lift to reach the hotel reception. The lift is not clearly signposted; it is located to the right of the escalator at the end of the corridor.

• You need to know a code to call the lift. A member of staff must accompany the guest.

• The device for swiping a card and operating the lift (code) is too high.

Reception:

• The counter is too high. As a reasonable accommodation, the receptionist takes the person with specific needs to one of the reception tables to complete the necessary paperwork.

• The clear space in front of the counter is sufficiently large.

• Staff are not trained in disability issues or in welcoming this target group.

Reception toilet:

• There is an accessible washbasin in the adapted toilet, BUT it encroaches on the transfer area.

• The grab rails are poorly positioned and too short.

Lift:

• The clear passage width of one door is 80 cm and the other is 82 cm wide, which is insufficient depending on the type of wheelchair used.

Internal circulation:

• The flooring leading to the hotel rooms is carpeted. This may make it difficult to navigate.

• The fitness room is inaccessible (63 cm) for a person in a wheelchair.

Room:

• From inside the room, the front door handle is difficult to reach for a person in a wheelchair (the corner of the wall obstructs the grip).

• The bed is relatively high (56 cm from the floor).

Bathroom:

• The grab rails in the toilet and shower are poorly positioned and too short.

• The washbasin provides the necessary clearance BUT it is too high, making it difficult to operate the mixer tap independently.

Bar-Restaurant:

• Breakfast buffet: the food is not visible to wheelchair users.

• To access the main part of the terrace, a removable ramp must be used: the slope is too steep and will not be suitable for all users.

2 of the 159 rooms are accessible for people with reduced mobility:

• There is one accessible room that is sufficiently spacious and comfortably laid out.

• The accessible room has an en-suite shower room with an accessible toilet.

• A light switch and a socket are accessible from the bed.

• The shower is at ground level.

Entrance:

• The floor is level and free of obstacles.

• The building and the entrance are easy to find.

• The door opens automatically and is at least 85 cm wide.

Internal circulation:

• There are no steps to negotiate. The layout is at ground level.

• Most passageways are sufficiently wide.

• Most doors can be passed through independently and are at least 85 cm wide

Lift:

• There are two sufficiently large lifts serving all floors accessible to the public: one starts at the entrance on the ground floor and the other on the reception floor (1st floor).

• The clear width of the lift doors is between 80 and 85 cm.

• The depth of the lift car is between 130 and 140 cm.

Reception:

• Staff are on hand to welcome and assist people with specific needs.

• There are seats near reception.

• A manual wheelchair can be provided

Bar-Restaurant:

• Table service.

• Part of the terrace is accessible at ground level.

• To access the main part of the terrace, a removable ramp can be used.

Entrance:

• You must use an escalator or a lift to reach the hotel reception. The lift is not clearly signposted; it is located to the right of the escalator at the end of the corridor.

• A code is required to call the lift. Staff must therefore accompany the guest.

Reception:

• Staff are not trained in disability issues or in welcoming this target group

Reception toilet facilities:

• The flooring leading to the hotel rooms is carpeted. This may present a walking obstacle and make it difficult to navigate.

• The grab rails are poorly positioned and too short.

Room:

• The bed is relatively high (56 cm from the floor).

Bathroom:

• The grab rails in the toilet and shower are poorly positioned and too short.

Reception:

• Assistance dogs are welcome on the premises at no extra cost, in accordance with current legislation.

Entrance:

• Entrance easily identifiable after a first visit: bollards with carpeted mats in front of the automatic door.

Internal circulation:

• Level circulation, with no obstacles to walking.

• No protruding objects along the route.

Room:

• Staff are available to show the guest to their room AND explain its facilities.

Bathroom:

• No shower door.

Bar-Restaurant:

• Reception staff or the waiter have the time and opportunity to listen to the guest’s specific needs.

Reception:

• The payment terminal is touch-screen (with no buttons, high-contrast elements or Braille) and does not comply with current accessibility requirements.

Lift:

• No text-to-speech function.

• The lift is not part of the logical flow of the route. It is not clearly identifiable and cannot be located independently.

Reception:

• Assistance dogs are welcome on the premises at no extra cost, in accordance with current legislation.

Entrance:

• Entrance easily identifiable after a first visit: bollards with carpeted mats in front of the automatic door.

Internal circulation:

• Level circulation with no obstacles to walking.

• No protruding objects along the route.

Room:

• Staff are available to show the guest to their room AND explain its facilities.

Bathroom:

• No shower door.

Bar-Restaurant:

• Reception staff or the waiter have the time or opportunity to be attentive to the guest’s specific needs.

Entrance:

• Lack of contrast on the glass walls in the entrance.

Bedroom:

• The room number signage is not particularly legible (translucent background that reflects light).

Lift:

• The lift is not situated along the logical route. It is not clearly identifiable and cannot be found independently.

• No voice guidance; insufficient visibility of the floor levels.

Reception:

• The reception area is located directly beyond the entrance if you take the escalator.

• A member of staff is proficient in sign language (5 days a week) and can assist if required.

• The reception desk is well-lit and has no glass partition.

• Wi-Fi is available throughout the building.

Internal circulation:

• Adequate and continuous lighting throughout the premises.

Room:

• A fire alarm system with flashing lights is in place.

Bar-Restaurant:

• A breakfast buffet is available.

Internal circulation:

• The signage is not particularly easy to read (the translucent background reflects light) but is present throughout the building.

Bar-Restaurant:

• There is no illustrated or simplified menu.

Reception:

• The reception area is a logical extension of the entrance when taking the escalator.

• The counter is well-lit and not behind glass.

• Wi-Fi is available throughout the building.

Internal layout:

• Adequate and consistent lighting throughout the premises.

Room:

• A fire alarm system with flashing lights is in place.

Bar and restaurant:

• A breakfast buffet is available.

Internal circulation:

• The signage is not particularly easy to read (the translucent background reflects light) but is present throughout the building.

Bar-Restaurant:

• There is no illustrated or simplified menu.

Entrance:

• The entrance is clearly identifiable.

Reception:

• The reception is a logical continuation of the entrance if you take the escalator.

Room:

• Staff are on hand to show guests to their room AND explain what is in it.

Bar-Restaurant:

• A buffet is available at breakfast.

• Table service at other times: reception staff or the waiter take the time to explain the menu and make recommendations. They are attentive to the guest’s specific needs.

• Cash payments accepted.

Reception:

• Staff are not trained in disability issues or in welcoming this target group.

Internal circulation:

• The signage is not particularly easy to read (translucent background that reflects light) but is present throughout the building.